All sales are final
Our pieces are handmade and usually one of a kind, so we don’t accept returns or exchanges for change of mind, size or colour. Please check the description, measurements and photos before ordering, and ask us if you’re unsure.
Damaged on arrival
- Tell us within 48 hours of delivery, through our Contact us page or by email, with photos of the piece and the packaging.
- If the damage was caused by us or the delivery company, we’ll make it right with a repair, a replacement (if available) or a full refund.
- Reports after 48 hours, or damage caused by use or wear, can’t be accepted.
Refunds
Approved refunds are made to the original payment card within 14 days. Depending on your bank, it can take a few more days to appear.
Orders we can’t deliver
If an order can’t be delivered because of a wrong or incomplete address or because no one could be reached, we’ll contact you to arrange re-delivery, which may be charged. Refunds aren’t given for these orders.
Random Mail Club
Club payments are not refundable once a package has been prepared, because contents are chosen for each member. You can cancel future payments at any time; cancel before the 27th to avoid the next charge. If a club package arrives damaged, the 48-hour rule above applies.
Cancelling an order
You can cancel an order for a full refund before it has been shipped by contacting us as soon as possible.